Are the products vegan?
Nearly! While all of our capsules and delicious gummies are vegan-friendly, our collagen blends contain Peptan Hydrolysed Fish collagen to help preserve youthful-looking skin.
What testing do you do on SOLV. products?
Our skincare capsules are not only tested for safety standards but also go through consumer trials and tests to prove that they work. Our claims are all strengthened by the efficacy data we have collected on ingredients and the end formulation.
All consumer trial results can be found on the product pages.
Our Beauty Collagen Powder uses Peptan collagen, which has clinical evidence proven the ingredients benefits for the skin.
Are any products tested in animals?
We are proud to say we do no test any of our ingredients nor our products on animals.
Where are SOLV. products made?
All of our products are proudly manufactured in the UK and EU. continuously optimise to make sure our products deliver you your ultimate skin goals.
Are the products ok to use on eczema-prone skin?
We are passionate about our products being kind and soothing to the skin, especially our plump n’ glow serum enriched with hyaluronic acid! However, we recommend speaking with your dermatologist or GP before trying out a new product, especially if you have super sensitive skin.
Will this be ok to use on acne-prone skin?
We recommend all of our products for acne-prone skin, with gentle and natural ingredients. In particular, the shake off shine serum, with vitamin A and botanical extracts helps balance your skin’s natural sebum production, reduce excess oil and recover that beautiful healthy glow!
Are these available in store yet?
We are working on it! Our products are currently available online, and you can buy them from the website or from our Instagram shop (@wearesolv).
I am pregnant, can I use the products?
Please note our collagen blends contain Vitamin A so are not recommended for pregnancy or anyone trying to conceive, except on the advice of your GP to make sure these products are right for you.
I am on medication, can I take your products?
We recommend seeking medical advice before starting any of our supplement products.
Do the products have an expiry date?
There is a 30-month shelf life on the skin care capsules due to them being made from biodegradable seaweed.
Our gummies and beauty collagen powders have a 24-month shelf life. Expiry dates should be found on the bottom of each pack.
Are the SOLV. products safe?
Our ingredients are 100% quality tested. We advise you to read the directions on the pack use them as recommended. If you have sensitive skin carry out a patch test before using as part of your daily routine.
What happens if I get a reaction to one of the SOLV. products?
If you have a reaction please stop using the product straight away and let us know by emailing email@example.com
We highly recommended any one with extremely sensitive skin, please slowly introduce Retinol Plus + into your evening routine and follow with a minimum SPF 30 in the morning. As we use a the potent ingredient retinol, even at a small amount (0.15%) you might experience some irritation. This is a common side effect for retinol beginners. However, if you experience severe symptoms, across any of our products you should stop using and and seek professional medical help immediately.
Can I take or use more that 1 SOLV. product together?
You sure can, our products have been formulated to work together so you can reach your skin goals!
Do you ship overseas?
Hi there, yes we ship out of New Zealand and the UK to many destinations!
How long will it take to get my order?
NZ Standard Delivery: Allow 1 - 3 business days.
AUS Standard Delivery: Allow 3 - 5 business days.
UK Standard Delivery: Allow 2 - 4 business days.
UK Express Delivery: Allow 1 - 2 business days.
Northern Ireland: Allow 2 - 4 business days.
What shipping carrier(s) do you use?
We use New Zealand Couriers for NZ and to get our Australian orders to Australian Post. In the UK we use Hermes, we assessed different carriers and found that they are the most economic provider to support our customers.
Can I return my product?
We do our very best to bring you products that you’ll love! However, for any reason you are not satisfied we offer a 30-day money back guarantee. Contact us at firstname.lastname@example.org for more information.
How does your 30-day money-back guarantee work?
We are confident you will love our products but if, for any reason, you are not happy then contact us at email@example.com within 30 days of your order for your money back. Note products must be returned to us before a refund can be processed.
Is the packaging sustainable?
We constantly trying to improve packaging waste and are mindful of mother earth, so use recyclable packaging where possible.
On each of the product pages it tells you how you can do you bit and recycle your packaging.
Is the packaging for the Hair, Skin n' Nail gummies recyclable?
The clear tub is made from 30% PET material which can be recycled up to 10 times increasing its lifecycle. The cap is made from non-recyclable plastic as it had to be made child safe. It is a safety practice followed in most countries. We try our best to source earth friendly packaging, but we also need to take precautions to keep the little ones safe!
Can the SOLV. skin capsule blister packaging be recycled?
SOLV. uses TerraCycle to recycle the blister packaging. This method allows the packaging to be converted into raw material. SOLV. Is proud to sponsor this program. So at no cost to you simply request a shipping label from us and then send your packaging back to us for FREE. We'll take care of the rest.
Are the capsules biodegradable?
SOLV. skin capsules are made from carrageenan, a derivative of sustainable red seaweed, making them 100% biodegradable. Simply put them in water and watch them dissolve then use the water to safely water your plants!
How does collagen help?
Collagen is naturally found in the body; it is a protein that is a building block to youthful-looking skin. As early as our 20’s the skin begins to naturally produce less collagen which can result in fine lines and wrinkles and decrease the skin's firmness. Our Beauty Collagen Powder helps add collagen back into the body and helps improves the overall appearance of the skin, making it look plumper, firmer, and smoother.
What kind of collagen is in SOLV. Beauty Collagen powder?
SOLV. collagen powders are enriched with collagen peptides hyaluronic acid, vitamin C, biotin and a blend of skin essential vitamins to help smooth, firm, and plump the skin.
What time of day should I take SOLV. Beauty Collagen?
The choice is entirely up to you, and what works with your routine, but remember just to take it once a day.
Is the SOLV. Beauty Collagen natural?
Yes. Our collagen is formulated with 100% natural ingredients.
Is the SOLV. Beauty Collagen suitable for vegetarians?
Our Beauty Collagen Powders contain clinically proven Peptan collagen, sourced from sustainably farmed marine fish. Sadly it is unsuitable for vegetarians..
Are SOLV. Beauty Collagen powders gluten-free, soy-free and dairy-free?
How should I store SOLV Beauty Collagen ?
Please keep sealed and stored in a cool dry place out of direct sunlight.
How do I open the SOLV. skin care capsules?
Simply just twist, pull and squeeze and apply the serum/ oil and wait for the compliments.
Is there enough product in one capsule?
What can we say, good things come in small packages! Each of our eco capsules contains enough product to nourish and protect the skin, leaving your face looking glowy and feeling smooth!
What is the SOLV capsule shell made from?
Our skincare capsules are made from carrageenan, a derivative from red seaweed, one of the world's more sustainable crops. It is farmed, grows quickly, requires only sunlight and marine nutrients and has zero carbon footprint.
Are the gummies natural?
Yes. Our Hair, Skin, n' Nail gummies contain natural flavourings, natural colourings, and are free from artificial sweeteners.
Are the gummies vegan?
SOLV. Gummies are 100% vegan friendly.